The Municipal Services Office (MSO)
aims to improve the Government’s overall coordination and delivery of municipal services. These services include the upkeep and improvement of the common living environment such as the cleanliness and maintenance of the estates and the upgrading or provision of facilities and infrastructure. Working hand-in-hand with key government agencies, the MSO oversees the review and formulation of policies, systems and processes to ensure efficient and effective delivery of municipal services.
The OneService Mobile App is a convenient way for members of the public to give their feedback on municipal issues, without having to find out which agency is responsible for the issue. This is part of MSO’s citizen-centric initiatives to make it more convenient for the public to obtain municipal services. Features on the OneService Mobile App, such as geo-tagging (i.e. automatic provision of the current location of a feedback) and uploading of photos, will help agencies to deliver municipal services in a timely and efficient manner.
Where to download?
Google Play Store: